jl96 Privacy Policy

Our Privacy Commitments

Last updated: June 2025

1. Information We Collect

When you create an account on jl96, we collect personal information including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history so we can process deposits and withdrawals in Philippine pesos accurately and efficiently. When you use our platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us keep the platform secure, detect suspicious behaviour, and improve the mobile experience for players across the Philippines. We may also collect information you voluntarily provide when you contact our support team or respond to optional surveys.

2. How We Use Your Information

Your personal data is used to create and maintain your jl96 account, verify your identity in line with Philippine regulatory requirements, and process your financial transactions securely. We use your contact details to send account notifications, transaction confirmations, and important updates about platform changes or promotional offers you have opted into. Technical and behavioural data is analysed to detect fraud, prevent unauthorised account access, and ensure fair play across all sections of the platform including Sports, Bet, and Voucher. We may use aggregated and anonymised data to understand how players interact with our platform and to guide product improvements. We do not use your personal data to make automated decisions that produce significant legal effects on you without human review.

3. How We Share Your Information

jl96 does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only with trusted service providers who support our operations, such as payment processors, identity verification services, and fraud detection partners, all of whom are contractually required to handle your data securely and only for the purpose we specify. We may disclose your information to Philippine government authorities, regulators, or law enforcement agencies when required to do so by applicable law or a valid legal order. In the event that jl96 undergoes a business restructure or merger, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with advertisers or data brokers under any circumstances.

4. Data Retention

We retain your personal data for as long as your jl96 account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure to comply with anti-money laundering regulations. If you request account closure, we will begin the deletion process for data we are no longer legally required to hold within a reasonable timeframe. Some anonymised data may be retained indefinitely for statistical and analytical purposes but will no longer be linked to your identity. You may contact our support team at any time to enquire about the specific retention period applicable to your data.

5. Your Rights

As a registered user, you have the right to request access to the personal data jl96 holds about you and to receive a copy in a readable format. You may request that inaccurate or outdated information be corrected at any time by contacting our support team. You have the right to request deletion of your personal data where we no longer have a legal basis to retain it, subject to our regulatory obligations. You may also withdraw consent for any data processing that is based solely on your consent, such as receiving optional promotional emails, at any time without affecting the lawfulness of processing carried out prior to withdrawal. If you believe your data rights have been violated, you have the right to raise a complaint with the relevant Philippine data protection authority.

6. Cookies and Tracking

jl96 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device. We also use analytical cookies to understand how players navigate the platform so we can identify areas for improvement. You can manage or disable non-essential cookies through your browser settings at any time; however, disabling certain cookies may affect the functionality of some features. We do not use third-party advertising cookies or cross-site tracking technologies. Our cookie usage is reviewed regularly to ensure it remains proportionate to the purposes described in this policy.

7. Security

We protect your personal data using industry-standard security measures including SSL encryption for all data transmitted between your device and our servers, and secure hashing for stored passwords. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address emerging threats. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine regulatory authority within the timeframe required by law. You also play an important role in keeping your account secure by choosing a strong password and not sharing your login credentials with anyone.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through account messaging. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the jl96 platform after any update constitutes your acceptance of the revised policy. If you have questions about any change, please reach out to our support team before continuing to use the platform.